FAQs - Uplinq

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General

What is Uplinq? Are you a service or a software tool?

Uplinq is both a software and a service, providing you with the best of both worlds. Our cutting-edge technology platform is powered by the world's most advanced automation, and it's complemented by personalized services from industry experts, delivering an unparalleled bookkeeping and tax solution for your business.

Is support provided with Uplinq? Will I be able to talk to my bookkeeper?

Absolutely, support is an integral part of your subscription package. You will have direct access to a specialized accounting advisor who is available to resolve any questions or concerns you may have. We aim to respond to all inquiries within one business day. For additional information, please visit our pricing page.

Who can benefit from Uplinq’s services?

Our client base is diverse, including over 500 organizations across various sizes and sectors. We excel in supporting high-growth tech startups, e-commerce platforms, professional service providers, and non-profit organizations, among others. Contact us to determine if Uplinq is the ideal solution for your business needs.

How does Uplinq complete bookkeeping?

We rely on our in-house, proprietary software to manage your bookkeeping tasks. With Uplinq, there's no need for additional software; all operations are conducted seamlessly within our platform. If you’re using a different accounting tool (like QBO) and wish to keep your accounting data there, we can maintain that account for an additional fee.Reports generated on the Uplinq platform can be easily exported to Excel format, facilitating convenient sharing with stakeholders such as business partners and accountants.

Learn more about the Uplinq platform.

Do you offer both accrual and cash bookkeeping? What’s the distinction?

We support both accrual and cash-based bookkeeping methods. Cash bookkeeping records financial events based solely on actual cash transactions. In contrast, accrual bookkeeping provides a more comprehensive view, recording transactions when revenue is earned or expenses are incurred, regardless of cash flow. Most larger enterprises prefer the accrual method, and we initiate accrual bookkeeping from day one to ensure a seamless transition as your business grows.

Do you support international companies?

We offer our services to U.S.-based entities, irrespective of your global location. If your U.S. company has foreign subsidiaries, we can also provide consolidated financial reporting. However, we currently do not extend our services to entities based outside of the United States.

Do you support entrepreneurs with multiple businesses?

Absolutely. In fact, over 30% of our clients manage multiple businesses through the Uplinq platform. We've engineered our platform to excel in multi-entity management. To discuss how Uplinq can best serve your unique needs, we invite you to contact our sales team for more information.

Pricing & Subscriptions

How is pricing structured?

We prioritize clarity and transparency in our pricing model. After evaluating various approaches, we've developed a system based on a combination of your business size and the specific services required. This approach allows us to gauge the complexity of your financial needs accurately. To pinpoint the most suitable Uplinq plan for your business, we also take into account the number of financial institutions involved, transaction volume, and required support hours.

Take a look at the Uplinq pricing structure.

Do you provide discounts for pre-revenue startups?

Yes, we understand the financial constraints of pre-revenue companies and offer special pricing to support your growth journey. Please reach out to us for more details on customized packages tailored to meet your needs.

What is the cancellation policy? What happens if I’ve prepaid annually?

Your subscription remains active until the end of your current billing cycle. If you choose not to renew your annual subscription, simply inform us 30 days before it expires, and we will cease billing for the subsequent cycle.

Can I opt for a month-to-month agreement?

Yes, Uplinq does provide the option for month-to-month agreements. Please note that due to the intensive work involved in setting up your bookkeeping and tax solutions during the initial 90 days, these agreements come with higher monthly fees and require an onboarding charge.

Bookkeeping & Catch Up

Why is Uplinq bookkeeping special?

Uplinq's bookkeeping service is exceptional due to its real-time data updating, which ensures you always have the most current financial insights at your fingertips. Our proprietary software utilizes advanced algorithms to automatically categorize transactions and monitor for discrepancies, allowing our expert bookkeepers to focus on addressing your specific needs. With Uplinq, you get a seamless, efficient, and highly accurate bookkeeping experience tailored to your business.

Take a look at the Uplinq automated bookkeeping solution.

How can I work with my Uplinq bookkeeper?

Your bookkeeper focuses on ensuring the integrity and accuracy of your financial records. This includes reconciling accounts, categorizing transactions, and maintaining updated financial statements. Additionally, they make the necessary adjustments to keep your books tax-compliant and monitor for any data gaps.

While we strive for a hands-off experience for you, there may be instances where your input is needed for specific transaction categorizations.Feel free to schedule a call or message your bookkeeper at any time.

Support interactions come at no additional cost, and we're always eager to discuss your bookkeeping and financial reports in detail.

How often will my bookkeeping be updated?

If you're using Uplinq for your bookkeeping, your records are updated in real-time. As we obtain transaction data from your financial institutions, these transactions are immediately categorized.

For businesses with more complex requirements, such as Accounts Receivable/Accounts Payable (AR/AP), additional verification steps may be necessary before transactions are published. In such cases, the bookkeeping typically lags by 7-10 days from the transaction date.

Is the accuracy of my books verified?

At Uplinq, we employ advanced algorithms designed to continuously monitor the integrity of your accounting data. Any discrepancies trigger specific action plans, allowing us to address common issues with a high level of precision.

Thanks to this real-time monitoring, our bookkeeping team can concentrate on resolving any inconsistencies in your account rather than getting bogged down with manual tasks. This results in more accurate financial records and enhanced support whenever you require it.

Can I use Uplinq if my business uses additional tools like Payroll, Invoicing, or Billing Management?

Certainly. Uplinq collaborates with top-tier industry tools to create tailored solutions that meet your unique business needs. For a customized approach that integrates additional functionalities like payroll, invoicing, or billing management, please consult with our sales team.

How do I get started with Uplinq?

To get started with Uplinq, we employ a two-phase onboarding process designed to familiarize ourselves with your specific business needs and integrate you smoothly into our system. If you require "Catch Up" services for overdue bookkeeping or taxes, this onboarding period is crucial for gathering any additional data that may be needed to complete our tasks efficiently.

Can you clean up my books from previous years?

Absolutely. Uplinq Catch Up services that can be added to your standard plan to ensure you have accurate books. Whether you're behind by a few months or even several years, we're equipped to bring you up to speed promptly.

Take a look at the Catch Up Pro.

How long will it take to complete my Catch Up?

The duration for catching up your historical bookkeeping depends on the volume of overdue records and speed at which we can receive them. Generally, if we receive all information in the onboarding, it takes us between 2-4 days to reconcile an entire year's worth of backlogged bookkeeping.

Tax

What are my tax options with Uplinq?

There are two routes you can take for managing your taxes through Uplinq.

Firstly, you can opt for Uplinq Tax, which offers solutions for both personal and business tax filing. It's important to note that tax services are separate from your Uplinq Bookkeeping subscription and require an additional purchase.

Alternatively, you can choose to work with an accounting firm of your preference, and Uplinq will seamlessly transfer your organized financial records to them. This service is included within your existing Uplinq Bookkeeping subscription at no extra charge.

Take a look at the Catch Up Pro.

What makes Uplinq Tax special?

What sets Uplinq Tax apart is our commitment to tailored, efficient, and reliable tax solutions. Our seasoned Tax Advisors not only ensure timely preparation, review, and filing of your income taxes but also offer custom consulting services to optimize your business filings. Our enhanced tax solutions are designed to maximize your savings and provide peace of mind, knowing that you're fully prepared for any inquiries from the IRS.

What are the difference in tax tiers?

Uplinq offers three distinct tax tiers to cater to the varying needs of businesses:
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1. The "Essential" tier is tailored for small businesses with basic tax filing requirements. This tier covers federal and one state filing, provides 5 1099s at no extra charge, and includes financial diligence and COA compliance reviews. It aims to get the job done without a focus on tax reduction strategies.
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2. The "Peace of Mind" tier builds on the Essential package by adding in-depth tax planning, fixed asset gain/loss, and depreciation support. This option is ideal for businesses that not only want to meet tax obligations but also wish to make informed financial decisions.
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3. The "Tax Strategist" tier is the most comprehensive, designed for businesses aiming for maximum tax optimization. It includes everything in the Peace of Mind tier along with annual tax strategies, estimated tax vouchers, a reasonable compensation report, and support for IRS notices.
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Each tier is designed to meet the specific needs of businesses at different stages, whether you're just looking for the basics or aiming for thorough tax optimization.

Take a look at the Uplinq pricing structure.

I have one or more outstanding tax returns I need to file. Can you help?

Absolutely, Uplinq specializes in helping businesses catch up on overdue tax filings. Whether you have one or multiple years of outstanding returns, our experienced Tax Advisors can facilitate the preparation, review, and timely filing of your income tax returns. We also offer bespoke consulting services to ensure you're optimizing your past, present, and future filings. Please reach out to our sales team for a customized plan that suits your specific tax needs.

Take a look at Catch Up Pro.

How does Uplinq handle billing for business tax subscriptions?

Uplinq charges for tax subscriptions prior to filing to ensure uninterrupted and timely service, particularly during peak tax filing seasons. Your tax subscription is billed monthly and covers all the services outlined in your chosen tier. This billing allows our team of Tax Advisors to focus on providing you with optimized tax solutions without any delay. Rest assured, our commitment to transparent pricing means there are no hidden fees. If you have any questions about your subscription or billing, feel free to reach out to our support team.

How does Uplinq handle billing for personal tax subscriptions?

Unlike our business tax subscriptions, which are paid via subscription, Uplinq takes a consultative approach for personal tax returns. We work closely with you to assess your unique financial situation and specific needs before completing any filing work each year. This allows us to provide a tailored tax solution that best suits your individual circumstances, and ensures you never overpay. Once we've determined the scope of work, we'll provide a detailed quote, and only then will we proceed with completing your personal tax return.

Security

Is Uplinq secure?

Absolutely, Uplinq prioritizes the security of your data through continuous SOC 2 compliance assessments and robust encryption standards. Our infrastructure is hosted on Amazon Web Services (AWS), known for its stringent security measures. With these protocols in place, we are committed to providing a secure and reliable platform for your financial data management.

How does Uplinq protect my data?

At Uplinq, the security and integrity of your data is our highest priority. We implement a multi-layered security approach to ensure that your data is safe, secure, and accessible only to authorized users. Here are some key aspects of how we protect your data:

‍Compliance and Monitoring
‍We continuously undergo SOC 2 compliance assessments with SecureFrame, a leader in security certification.

‍Encryption
All sensitive data, whether in transit or at rest, is encrypted using strong, industry-standard algorithms.

‍Secure Infrastructure
‍Our servers are hosted in Amazon Web Services (AWS) data centers, known for their robust security measures.

‍Password Security
Our system mandates the use of complex passwords, and we employ Two-Factor Authentication (2FA) for an additional layer of security.

‍Access Controls
Uplinq uses role-based access control, meaning only authorized personnel have access to sensitive information. Each Uplinq employee is assigned a unique user ID and password to eliminate any unauthorized access.

‍Data Erasure
Customer data is securely stored for the duration of the contract and can be deleted upon request when the contract ends, after additional ID verification.

‍Real-Time Monitoring
Our sophisticated models constantly monitor the health of your accounting data and trigger pre-determined action plans to resolve any discrepancies with high accuracy.

By combining these techniques and practices, we aim to provide a secure and reliable environment for your financial data. For more details on our security measures, you can refer to our comprehensive security policy or reach out to our support team.

Take a look at the Uplinq Security overview.

Uplinq FAQs

General

Pricing & Subscriptions

Bookkeeping & Catch Up

Tax

Security