Failed payments
What to do after a failed payment and how to keep bookkeeping work from being delayed.
The short version
If a payment fails, update your payment method through a secure path and let billing support know. Do not send full card or bank details in a normal message.
Why payments fail
Payments can fail for ordinary reasons:
- an expired card;
- a replaced or canceled card;
- insufficient funds;
- a bank decline;
- a fraud or security block;
- changed billing details;
- a payment method that needs reauthorization.
The safest next step is to update payment details through the secure path your billing team provides.
What to do
- Check whether the card or account on file is still current.
- Use the secure payment-update path your Uplinq team provides.
- Let billing support know the payment method was updated.
- Ask billing support to confirm whether anything else is needed.
Do not send full card or bank details in a normal message.
If you think the payment should have worked
Contact billing support and include:
- company name;
- failed charge date;
- amount;
- last few digits or nickname of the payment method, if visible;
- any notice you received from your bank or card provider.
Your bank may also be able to explain why the payment was declined.
What's next
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