How to download your bank & card statements
Where to find and export monthly statements — including from closed or restricted accounts.
How to download your bank & card statements
Most of the time Plaid pulls your transactions automatically. But sometimes we'll ask you to send statements directly — when a bank won't connect through Plaid, for closed accounts, or to fill gaps in your history.
For a catch-up period, we need a statement for every month, not just the most recent one. A recent statement only shows recent activity; it doesn't contain the detail for earlier months. If we're catching up six months, we need all six monthly statements.
A couple of things to double-check
- Sending the wrong card. If you have more than one card, check the last 4 digits match the account we asked about.
- Sending only the most recent month. See the callout above — we need each month in the period.
- Watch the statement date boundaries. A statement might end mid-month and carry a balance forward from the prior period. If so, we may also need the prior month's statement to make the numbers tie out.
The general download pattern
For most banks, the steps look the same:
- Log in to online banking.
- Open Statements & Documents (the exact name varies slightly by bank).
- Pick the account you want.
- Choose the month.
- Download the PDF.
This works much the same way for Chase, Bank of America, American Express, and Capital One — the menu labels differ a little, but the flow is the same.
Venmo
Venmo doesn't produce a PDF statement the same way. Instead, download a CSV:
- Open Statements.
- Choose the date range you need.
- Export the CSV and send it to us.
Closed or "restricted" accounts
You can usually still download past statements while you're logged in, even after an account is closed. If the account is fully closed or restricted and you can't reach the documents online, you may need to call the bank and ask them to retrieve the statements for you.
Uploading them to us
Once you have your statements, upload them in the app through your File Requests.